Backing up PT4

[pompyouup]

Trying to backup PT4 as I bought a Mac and I want to move hand histories over. When trying to back up the “processed files” option, it is faded out and I can’t click it. Do I have to change a setting to be able to click this?
Thanks

[Flag_Hippo]

Processed hands are not required for your database to backup/restore - they are the original hand history files and are only needed should you ever need to re-import them again to a new database. You can manually backup your 'Processed' directory separately however can you please report this issue to us in a Support Ticket with your log file so we can investigate:

Guide: How to Create & Submit a PokerTracker4.log File

[pompyouup]

I put in a ticket at 2:52pm today.
I tried locating the folder where HH is stored but there’s no hands in there for both sites I play on. One site has them saved for 365 days(maximum) and other is 9999 so I don’t understand why they aren’t in there.

[Flag_Hippo]

PokerTracker 4 moves your auto-imported hand history files to your 'Processed' folder:

\Users\{Mac Login}\Documents\PokerTracker\Processed

Guide: Processed Files

[pompyouup]

So I was looking under the preferences tab in PT4 and noticed I didn’t have the “moved processed files” option checked, so I guess that explains why I’m unable to check the processed files option when trying to back up.

But I should still be able to use the HH folder, correct? When I look at the folder they should be in, there’s barely any hands in there(PokerStarsNJ), and I’m unable to locate the other HH folder(BorgataNJ). There should be plenty of hands in there, does PT4 just deleted them out of HH folder once importing to database?

[Flag_Hippo]

So I was looking under the preferences tab in PT4 and noticed I didn’t have the “moved processed files” option checked, so I guess that explains why I’m unable to check the processed files option when trying to back up.

PokerTracker 4 moves auto-imported files to your 'Processed' folder for performance reasons so please make sure that is enabled otherwise your poker site folders will accumulate with lots of files meaning PokerTracker 4 will have to read them everytime importing begins and that can slow things down and delay/stop the HUD from appearing:

Guide: Processed Files

But I should still be able to use the HH folder, correct? When I look at the folder they should be in, there’s barely any hands in there(PokerStarsNJ), and I’m unable to locate the other HH folder(BorgataNJ). There should be plenty of hands in there, does PT4 just deleted them out of HH folder once importing to database?

If you have since enable the moving of processed files then check that folder otherwise make sure those poker sites are set to save your hands:

PokerStars Configuration Guide

If you do not have all the files you need you can ask PokerStars for copies.

PartyPoker (Borgata) Configuration Guide