Poker Tracker 4 - macOS installation

[TRFelicio]

Hi team,

I recently purchased a new MAC running the latest macOS Sequoia version 15.0.1. Once I downloaded and installed the PT4 macOS version, it failed to detect SQL data base.
Therefore I have installed postgreSQL on the default location - "/Library/PostgreSQL".

Once I re-open PT4, it did not identified the data base and I was not able to progress with the installation.

Could you please share a step by step guidance on how to install PT4 for macOS users? Additionally I am interesting in having the SQL data base in a Volume (External SSD) I have running on my PC. Is it possible?

Thank you for you time and assistance.
Tiago

[Flag_Hippo]

Could you please share a step by step guidance on how to install PT4 for macOS users?

We have a guide for installing/uninstalling PostgreSQL here.

Additionally I am interesting in having the SQL data base in a Volume (External SSD) I have running on my PC. Is it possible?

When installing PostgreSQL it will prompt for where you want the 'data' directory to be stored and you can use an external drive for that however please note that disconnecting it without stopping the PostgreSQL server and ejecting the disk could cause database corruption which might be unrecoverable. Also anything less than a USB 3.0 connection on the drive may not be fast enough to get data to PokerTracker 4.

[TRFelicio]

The PT4 installation does not automatically install PostgreSQL. When I run PT4, it prompts an error message indicating that it cannot connect to the database.

As a result, I manually installed PostgreSQL for OS using the provided link. However, I continue to encounter several errors, as shown in the attachments.

I searched online for PT4 installation guides for Mac and found that PostgreSQL should come bundled with the package, so a manual installation may not be necessary. Could you please provide further guidance on this?

Thank you!

[Flag_Hippo]

That looks like the manual PostgreSQL installation you performed was completed successfully but PokerTracker 4 is not able to create a new database there due to the error in your first screenshot. That's not an error I've seen before so can you please press/hold the "Alt/Option" key while starting PokerTracker 4 to enable logging and then reproduce that error by trying to create a new database again. When that's done attach your PokerTracker4.log file to a Support Ticket where one of our technicians can follow up with you:

\Users\{Mac Login}\Library\Application Support\PokerTracker 4\Logs\PokerTracker4.log

[peraut]

I am having the same error after installing sequoia in my mac.
Do you have already a main solution for this ?
did you replicate it in your lab?

I already uninstalled and installed postgres and still having the same problem.

[Flag_Hippo]

If you are getting the error from the first screenshot then that is caused by using PostgreSQL v17 which isn't supported by PokerTracker 4. If you have installed PostgreSQL v17 please uninstall it and install PostgreSQL v16 instead:

Guide: Installing PostgreSQL

[peraut]

Hello,
actually, I did have in my mac die version 9.6
and yes, it was the same error, I did install yesterday install die version 17. I will proceed to uninstall it, and install version 16
I will inform you how this goes.

--- but, I see a lot of people is having the problem after updating mac to a new operating system, in my case sequoia.

[peraut]

version 17 uninstalled following the steps here:
https://www.pokertracker.com/guides/PT4 ... -installed

uninstalled PT4

macbook rebooted

installed PT4 again.
installed PostgreSQL 16.10 from here
https://www.enterprisedb.com/downloads/ ... nloads#osx

I needed to create a new DB, but it seems to work now.
Thanks!

[AndyJ]

version 17 uninstalled following the steps here:
https://www.pokertracker.com/guides/PT4 ... -installed

uninstalled PT4

macbook rebooted

installed PT4 again.
installed PostgreSQL 16.10 from here
https://www.enterprisedb.com/downloads/ ... nloads#osx

I needed to create a new DB, but it seems to work now.
Thanks!

Hi buddy, your problem was solved? I have faced the same situation and I tried to uninstall PT4 and PostgreSQL and reinstall PT4 and 16.10. However still have the same problem.

[AndyJ]

If you are getting the error from the first screenshot then that is caused by using PostgreSQL v17 which isn't supported by PokerTracker 4. If you have installed PostgreSQL v17 please uninstall it and install PostgreSQL v16 instead:

Guide: Installing PostgreSQL

After I clicked the server in pgAdmin4 and I tried to type the password (dbpass), it showes the following message:
connection failed: connection to server at "127.0.0.1", port 5432 failed: FATAL: password authentication failed for user "postgres"
Multiple connection attempts failed. All failures were:
- host: 'localhost', port: '5432', hostaddr: '::1': connection failed: connection to server at "::1", port 5432 failed: FATAL: password authentication failed for user "postgres"
- host: 'localhost', port: '5432', hostaddr: '127.0.0.1': connection failed: connection to server at "127.0.0.1", port 5432 failed: FATAL: password authentication failed for user "postgres"

What can I do?