Page 1 of 1

Snai.IT moved to the Pokerstars network fails to import

PostPosted: Sun May 10, 2026 12:24 pm
by Ajikozau
Snai.IT moved from the IPoker to the Pokerstars network, they changed client and PT4 doesn't recognize hands imported from the new client. The configuration and UI are the same as on Pokerstars.it.

Re: Snai.IT moved to the Pokerstars network fails to import

PostPosted: Mon May 11, 2026 3:59 am
by Flag_Hippo
Thank you. If you open a Support Ticket and attach a sample of hand histories we can let you know when an update for this is available.

Re: Snai.IT moved to the Pokerstars network fails to import

PostPosted: Mon May 11, 2026 12:14 pm
by Ajikozau
Flag_Hippo wrote:Thank you. If you open a Support Ticket and attach a sample of hand histories we can let you know when an update for this is available.


Done!

Re: Snai.IT moved to the Pokerstars network fails to import

PostPosted: Tue May 19, 2026 9:14 am
by Flag_Hippo
An alpha version of PokerTracker 4 is available which adds support for PokerStars Snai.IT hands:

PokerTracker v4.18.20.3736 Alpha - Download (Windows)

PokerTracker v4.18.20.3736 Alpha - Download (macOS)

You can continue to use this alpha until the next official update is available.